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BrightPath Learning
EdTech
Challenge
BrightPath's support team was manually answering the same 15-20 admissions and billing questions on WhatsApp and email, often with same-day replies but never faster, which was costing them enrollments to competitors who responded in minutes.
Approach
We built a WhatsApp-native AI agent trained on their course catalog and policies, connected to their CRM so it could pull real enrollment status, and set escalation rules so anything outside its confidence handed off to a human instantly.
Results
- 82% of routine queries resolved without a human
- Average first response time dropped from 4 hours to under 1 minute
- Support team reassigned to high-value follow-ups, lifting enrollment conversion 19%
AutoSource Logistics
Supply Chain
Challenge
The dispatch team was overwhelmed by email inquiries regarding freight status, leading to 12+ hour response times and dissatisfied enterprise clients.
Approach
Developed a custom autonomous email agent integrated directly into their ERP. The agent reads incoming freight queries, checks live telemetry, and drafts/sends accurate status updates.
Results
- Automated 88% of incoming status inquiries
- Response time reduced from 12 hours to under 3 minutes
- Client satisfaction scores hit all-time highs in 2026